Knowledge base examples to follow
Use these knowledge base examples shine There are many reasons to have help documentation on your customer-facing website; However, just having them is not sufficient: If your documentation is not done well, your customers may become even more confused or irritated.
Last but not least, the content of knowledge base examples provides a wealth of data regarding user preferences and routines. If you look at the pages with the most traffic, you might be able to tell your engineering or product teams about areas where customers frequently get confused. This could help you.
Figure out how to fix those issues at the product level.
Even though there are many good reasons to have help documentation on your website that is used by customers, just having them is not enough: If your documentation is not done well, your customers may become even more confused or irritated.
The examples below are a great place to start when creating original content for your knowledge base.
Design and branding are equally important.
Illustration of Help Scout: Structure of the HS Help Docs Knowledge Base If your knowledge base only contains a small number of frequently asked questions (FAQs), its structure may not be as significant. However, the amount of information required to reach your target audience will increase as your business or product grows.
When this expansion begins, it will be essential to organize your documentation to ensure that it is useful to your readers.
Knowledge bases can use collections, categories, and articles to organize their content in a three-tiered system with Docs.
The collections that make up the top layer of organizational system.
Depending on the needs of your organization, you may only require one collection or multiple collections.
Website to direct visitors to the appropriate resources.
Access to Docs and Beacon is included in every Help Scout plan; monthly fees start at $20 per user.
You can reduce the volume of your customer support by at least 20% using Help Scout Docs, discover the power of self-service, create and publish customer responses, and discover the power of self-service. The knowledge base for Nike Nike accurately portrays the brand.
The questions are broken up into buckets that can be accessed
Contain hot links to particular topics. Because many users will likely be using mobile devices, accessibility and simplicity of this kind are crucial. Spotify tailors its help center to meet the needs of its users by utilizing its user data.
Instagram does a great job of focusing on the most important and recent content at the top of its feed. Similar to this, the straightforward layout makes it simple for people to see what might be most valuable or important to them.
This knowledge base empowers users, removing the need to constantly scroll or search for categories.
More user-friendly because it is primarily accessible via mobile devices.
There is a prominent search option at the top of Lyft’s knowledge base, followed by popular articles and functional categories below.
The structure of this knowledge base example makes it stand out. Lyft has made an effort to make it as easy as possible for users to find the information they need.
Amazon Web Services (AWS)’s knowledge base is extremely straightforward and user-friendly—just what its intended audience requires.
This is a great example of a frequently asked questions (FAQ)
Examples from the aws knowledge base If the content doesn’t meet the needs of the viewer, the links on the left will help. There is also a promotional button for creating a free account for the viewer if they do not already have one.
Given the technical background of the audience, it makes sense that AWS would have detailed, technical-oriented knowledge base articles. To find out how your audience responds to your content and meet them where they are, frequently check your statistics.
Billie Billie has a knowledge base that is not entirely conventional. The content is not displayed, there is no search bar, and a striking header image initially reassures the user that Billie is available for assistance.
Knowledge Base Example is so brilliant
One illustration from the knowledge base is Billie. Billie is a youthful, zany brand that places a strong emphasis on design. Its help center must have the same playful beauty. WhatsApp’s extensive platform offering, which is uncommon for products, makes it a one-of-a-kind and excellent knowledge base example:
WhatsApp makes it easy for users who come from a specific platform to find exactly what they need, and there is consistency across platforms. This indicates that each platform has its own “How to restore your chat history” article.
WhatsApp also supports 59 languages, which is quite impressive. This strategy makes users feel valued and understood.
